Question 1

What is Customs Breeze?

Accepted Answer

Customs Breeze is an online marketplace that connects tourists with local Caribbean businesses including restaurants, tour operators, and drivers. Travelers can browse listings with photos, reviews, and pricing, then book authentic experiences directly through the platform.

Question 2

What makes Customs Breeze different from other travel booking platforms?

Accepted Answer

Unlike large global platforms that favor major hotel chains and international operators, Customs Breeze is built specifically for the Caribbean and focuses exclusively on authentic local businesses. Every booking supports independent restaurant owners, tour guides, and drivers.

Question 3

Does Customs Breeze support local Caribbean economies?

Accepted Answer

Yes. Tourism dollars go directly to local restaurant owners, independent tour guides, and island drivers, helping build stronger and more sustainable Caribbean economies.

Question 4

What types of experiences can I find on Customs Breeze?

Accepted Answer

Island sightseeing tours, sunset boat cruises, snorkeling and water sports, cultural and historical tours, food and drink experiences, airport transfers, half-day and full-day driver packages, and much more, all offered by local operators who know the islands best.

Question 5

Can I book multiple experiences in one trip?

Accepted Answer

Yes. You can book a restaurant, a tour, and a driver all in one trip through the platform, making Customs Breeze your one-stop shop for planning your entire Caribbean experience.

Question 6

How far in advance should I book?

Accepted Answer

At least 48 hours in advance is recommended. During peak travel season, booking a few days to a week ahead is ideal. For large groups or special occasions, book even earlier to secure availability.

Question 7

How much does it cost to use Customs Breeze as a tourist?

Accepted Answer

Browsing is completely free. You only pay when you book, and pricing is set by each individual business. Payments are made directly to the service provider.

Question 8

What payment methods are accepted?

Accepted Answer

Payment is made directly to your driver, tour operator, or restaurant at the end of your service. All payment arrangements are handled between you and your service provider.

Question 9

Do I need to tip my driver or guide?

Accepted Answer

Tipping is entirely at your discretion. Customs Breeze does not have a mandatory tipping policy. If your driver or guide went above and beyond, a tip is a wonderful way to show appreciation and directly supports a local professional.

Question 10

Are drivers and businesses verified?

Accepted Answer

Yes. Drivers undergo background checks and vehicle inspections according to local regulations before being approved. Travelers can review full profiles and communicate via WhatsApp before booking.

Question 11

What is the cancellation policy?

Accepted Answer

Cancellation policies are set by each individual driver, tour operator, or restaurant. Generally, cancelling at least 24 hours in advance is recommended to avoid fees. Cancellations due to weather or natural disasters are handled on a case-by-case basis.

Question 12

Is it safe to book through Customs Breeze?

Accepted Answer

Yes. Sensitive data is encrypted in transit and at rest using industry-standard protocols. The platform is hosted on SOC 2 compliant infrastructure with regular security audits.

Question 13

Can I get restaurant or dining recommendations near my hotel or port?

Accepted Answer

Yes. The Customs Breeze restaurant section is live, and destination pages like the Jamaica Travel Guide offer local dining intelligence for tourists at specific ports.

Question 14

Can cruise passengers book short tours or drivers?

Accepted Answer

Yes. Cruise passengers can book drivers or tours for just a few hours while their ship is docked and coordinate directly with providers to match port schedules. Contact cs@customsbreeze.com for help arranging anything.

Question 15

How do I know the driver will get me back to my cruise ship on time?

Accepted Answer

Share your ship departure time with your driver at the start of your booking. Drivers are local professionals who know port schedules and traffic patterns. Contact cs@customsbreeze.com if you need help coordinating.

Question 16

How do I list my business on Customs Breeze?

Accepted Answer

Drivers can apply through customsbreeze.com/become-a-driver, and restaurant owners can create profiles in the restaurant section. Once approved, listings become visible to international tourists.

Question 17

What does it cost to be listed on Customs Breeze?

Accepted Answer

Customs Breeze uses a subscription model for restaurant profiles. Driver listing terms are managed separately. Unlike Viator or GetYourGuide, there is currently no per-booking commission structure.

Question 18

Can I list multiple vehicles or locations under one account?

Accepted Answer

Yes. Multiple vehicles or service locations can be listed under a single Customs Breeze account, each with its own photos, description, pricing, and availability.

Question 19

How do I receive payments as a local business?

Accepted Answer

Payments are made directly to the business by the customer at the end of the service. Customs Breeze does not process payments on behalf of providers.

Question 20

Is the Caribbean safe for senior or solo travelers?

Accepted Answer

Yes. Customs Breeze offers pre-arranged verified drivers who assist travelers from arrival to departure, reducing uncertainty and increasing safety and comfort. Destinations like Aruba, Barbados, and Puerto Rico are consistently rated among the safest Caribbean islands for senior travelers.

Question 21

What happens in a medical emergency abroad?

Accepted Answer

Travelers are strongly encouraged to purchase travel insurance with emergency medical coverage. Dedicated drivers can assist in reaching clinics or hospitals if needed. Contact cs@customsbreeze.com for special travel concerns.

Question 22

Does Medicare cover medical care in the Caribbean?

Accepted Answer

Original Medicare (Parts A and B) generally does not cover medical care outside the United States. Travelers should consider travel insurance with medical coverage, as medical evacuation can cost $50,000 to $100,000 or more without insurance.

Question 23

What vaccinations do I need for Caribbean travel?

Accepted Answer

Vaccination requirements vary by destination. Check the CDC at wwwnc.cdc.gov/travel and consult your physician at least 4 to 6 weeks before departure. Common recommendations include Hepatitis A and B, Typhoid, and updated routine vaccines.

Question 24

Are Caribbean destinations accessible for travelers with limited mobility?

Accepted Answer

Many destinations accommodate limited mobility travelers. Dedicated drivers provide ground transportation at a comfortable pace. Contact cs@customsbreeze.com to find the right driver and destination for your specific needs.

Question 25

Are drivers equipped to assist passengers with mobility challenges?

Accepted Answer

Some drivers specialize in assisting travelers with mobility challenges including help with luggage and boarding. Check driver profiles or contact cs@customsbreeze.com for a personally matched driver.

Question 26

Are there family friendly tours or experiences available?

Accepted Answer

Yes. Customs Breeze features island sightseeing tours, beach excursions, snorkeling trips, cultural tours, and more, all offered by local operators who know how to make families feel welcome.

Question 27

Can I book transportation for a large group or wedding party?

Accepted Answer

Yes. Many drivers on Customs Breeze accommodate larger groups including wedding parties, family reunions, and corporate groups. Contact cs@customsbreeze.com to coordinate the perfect fit.

Question 28

Are child seats available in driver vehicles?

Accepted Answer

Child seat availability varies by driver. Check driver profiles or contact cs@customsbreeze.com to find a family-friendly driver with the right setup.

Question 29

How does Customs Breeze ensure its impact on local communities is positive?

Accepted Answer

Every booking goes directly to a local driver, restaurant owner, or tour operator. Customs Breeze empowers small businesses by giving them a professional platform to reach international tourists without high commission fees, keeping tourism dollars within local communities.

Question 30

What regions and destinations does Customs Breeze cover?

Accepted Answer

Customs Breeze serves travelers across the Caribbean and Central America including Jamaica, Barbados, Trinidad and Tobago, Dominican Republic, Aruba, Cayman Islands, US Virgin Islands, Sint Maarten, Curacao, Saint Lucia, Grenada, Antigua and Barbuda, and many more islands, as well as Colombia, Costa Rica, and Panama.

Question 31

Is there a mobile app?

Accepted Answer

Customs Breeze is currently web-based and accessible via mobile browser at customsbreeze.com. A dedicated mobile app is in development.

Question 32

What languages does the platform support?

Accepted Answer

Customs Breeze currently operates in English. Spanish support is planned next, followed by German and Chinese.

Question 33

How does Customs Breeze handle disputes?

Accepted Answer

Users are encouraged to first contact cs@customsbreeze.com. Unresolved disputes may go to mediation or arbitration under the law of the destination country.

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