Privacy Policy

Personal Information: When you create an account, we collect your name, email address, phone number, payment information, and travel preferences for Caribbean and Central American destinations.

Profile Information: Driver profiles include additional verification documents specific to their country, vehicle information, tourism licenses, and professional certifications required by local authorities.

Usage Data: We collect information about how you use our platform, including destination searches, booking history, driver preferences, and communication logs across multiple countries.

Location Data: With your permission, we collect location information to provide accurate pickup services and destination-specific recommendations across the Caribbean and Central America.

Device Information: We automatically collect device type, operating system, browser information, IP address, and preferred language settings.

Service Provision: To facilitate connections between tourists and local drivers across Caribbean islands and Central American countries, process multi-destination bookings, and provide region-specific customer support.

Safety and Security: To verify driver credentials according to local regulations in each country, conduct background checks through regional authorities, and ensure platform safety across multiple jurisdictions.

Communication: To send booking confirmations, destination-specific travel updates, cultural tips, and important service announcements in your preferred language.

Personalization: To provide destination recommendations, cultural insights, and customized travel experiences based on your preferences and travel history.

Legal Compliance: To comply with applicable laws, regulations, and legal processes across multiple Caribbean and Central American jurisdictions.

Regional Service Providers: We share information with trusted third-party service providers in each destination country who assist in operating our platform and ensuring local compliance.

Drivers and Tourists: Basic contact, trip information, and cultural preferences are shared between matched parties to facilitate personalized regional services.

Local Authorities: We may share information with local tourism boards and regulatory authorities as required for driver verification and tourist safety.

Legal Requirements: We may disclose information when required by local laws in Caribbean and Central American countries or to protect our rights and user safety.

Business Transfers: Information may be transferred in connection with mergers, acquisitions, or asset sales, subject to applicable data protection laws in each jurisdiction.

Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols, with special attention to cross-border data security requirements.

Access Controls: We implement strict access controls appropriate for multi-jurisdictional operations and regularly audit who has access to personal information.

Secure Infrastructure: Our platform is hosted on secure, SOC 2 compliant infrastructure with regional data centers and regular security assessments conducted by local security experts.

Data Minimization: We only collect and retain the minimum amount of data necessary for our tropical travel services and local regulatory compliance.

Incident Response: We have procedures in place to detect, respond to, and notify about security incidents, including coordination with local authorities when required.

Access: You can request access to the personal information we have about you, including data stored across different regional systems.

Correction: You can update or correct your personal information through your account settings, including travel preferences and destination-specific information.

Deletion: You can request deletion of your account and associated personal information, subject to local data retention requirements in applicable jurisdictions.

Opt-out: You can opt out of non-essential communications, marketing materials, and certain data processing activities while maintaining essential travel services.

Data Portability: You can request a copy of your data in a machine-readable format, including your travel history and preferences across all destinations.

Essential Cookies: We use cookies necessary for the platform to function across multiple countries, including authentication, security, and currency conversion cookies.

Analytics: We use analytics cookies to understand how users interact with our platform in different regions and improve destination-specific user experiences.

Preferences: We store your travel preferences, language settings, currency preferences, and cultural customizations to provide a personalized tropical travel experience.

Third-party Cookies: Some third-party services we use for payment processing and regional mapping may set their own cookies, subject to their privacy policies.

Cookie Control: You can manage cookie preferences through your browser settings, though this may affect regional functionality and personalization features.

Age Requirement: Our services are not intended for individuals under 18 years of age, with some destinations having different age restrictions for independent travel.

No Collection: We do not knowingly collect personal information from children under 18, and we comply with local child protection laws in each destination country.

Parental Notice: If we become aware that we have collected information from a child under 18, we will delete it promptly and notify relevant authorities if required by local law.

Family Travel: For family bookings, we require adult supervision and proper documentation as mandated by destination country regulations.

Multi-Jurisdictional Services: Our platform operates across multiple Caribbean and Central American countries, requiring international data transfers to provide comprehensive regional services.

Regional Safeguards: We implement appropriate safeguards for international transfers within the Caribbean and Central America regions, including standard contractual clauses and local data protection agreements.

Regulatory Compliance: We comply with data protection requirements specific to each destination country, including GDPR for EU territories in the Caribbean.

Data Localization: Where required by local law, we maintain certain data within specific Caribbean or Central American countries while enabling cross-border trip coordination.

Retention Period: We retain personal information for as long as necessary to provide our multi-destination services and comply with varying legal obligations across different countries.

Account Deletion: When you delete your account, we will delete or anonymize your personal information within 30 days, subject to local data retention requirements in applicable jurisdictions.

Regional Requirements: Some information may be retained longer to comply with tourism, tax, or safety requirements specific to Caribbean and Central American countries.

Travel History: Trip records may be retained longer for safety, insurance, and regulatory compliance purposes as required by destination country laws.

Policy Changes: We may update this privacy policy from time to time to reflect changes in our practices, new destination offerings, or evolving legal requirements across our service regions.

Multi-Language Notification: We will notify users of material changes through email or prominent notices on our platform in their preferred language.

Continued Use: Your continued use of our tropical travel services after policy updates constitutes acceptance of the revised policy.

Regional Variations: Some privacy practices may vary by destination country due to local legal requirements, which will be clearly communicated to users.