Terms of Service

1. Acceptance, electronic contracting, and changes

1.1 How you accept. You accept these Terms when you do any of the following: check an acceptance box presented with a link to these Terms; create, verify, or use an account after being presented with these Terms; submit a request, application, reservation request, quote request, booking request, review, or message through a flow that states that submission constitutes acceptance; purchase any Platform product, listing, plan, or add-on after being presented with these Terms; or otherwise use the Platform where applicable law recognizes that conduct as assent.

1.2 Guest and account-free use. Parts of the Platform accept submissions without an account — including driver booking and custom-quote requests, restaurant reservation requests, travel-quote requests, and contact forms. If you submit any such request, you accept these Terms as of that submission, whether or not you ever create an account, and the flow will say so at the point of submission. Sections 13 (paying for Provider services), 16 (assumption of risk and release), 35 (disclaimers), 36 (limitation of liability), and 39 (arbitration) apply to guest users in full.

1.3 Electronic records and signatures. You consent to transact electronically and to receive agreements, notices, disclosures, receipts, renewal notices, and other records electronically. Your electronic acceptance has the same legal effect as a handwritten signature. You may retain a copy by downloading or printing. You are responsible for keeping your email address and other contact information current, and for maintaining the hardware, software, and connectivity needed to receive electronic records. You may withdraw consent to electronic records only by ceasing use of the Platform and closing any account, subject to Section 10.3.

1.4 Updates. We may revise these Terms. We will post the revised version and update the "Last updated" date. Where a change is material, we will provide additional notice reasonably calculated to reach you and, where required by law or where the change materially reduces your rights, we will require renewed affirmative acceptance before you continue. Changes apply prospectively from their effective date and do not retroactively alter a completed purchase, a confirmed booking, or a dispute already noticed under Section 39.1. Continued use after effective notice constitutes acceptance where permitted by law. Changes to Section 39 (arbitration) are governed by Section 39.8.

1.5 Additional and more specific terms. A particular feature, offer, quote, promotion, plan, program, listing tier, or Provider may have additional terms disclosed to you. Those additional terms form part of your agreement for that subject. Where they conflict with these Terms, the more specific disclosed terms control for that subject only, except that nothing in any additional terms may enlarge Customs Breeze's liability, reduce the protections in Parts 6 and 7, or bind Customs Breeze to perform a Provider's service.

1.6 Order of precedence. Where documents conflict, the order of precedence is: (a) a written agreement signed by an authorized officer of Customs Breeze; (b) the disclosures presented at a specific checkout or in an Order Form accepted by you; (c) the category-specific terms in Part 4; (d) these Terms generally; (e) any other Platform content, help article, or marketing material. Marketing copy, help-center text, badges, and search-result labels are not contractual promises and are subordinate to (a) through (d).

2. Eligibility, accounts, and guest use

2.1 Age and capacity. You must be at least 18 years old and able to form a binding contract. The Platform is not directed to children, and we do not knowingly collect personal information from children. An adult who arranges a service that will be used by a minor remains fully responsible for the request, the booking, any required parental or guardian permission, supervision, age-appropriate restraints and safety equipment, and compliance with local law regarding minors. Providers may refuse service where a minor is unaccompanied or where required equipment is absent.

2.2 Accurate information. You must provide complete, current, and accurate information, including as applicable: contact details; passenger, guest, and party-size counts; luggage; accessibility, mobility, and medical needs; allergies and dietary restrictions; dates and times; flight, cruise, or vessel details; pickup, delivery, and drop-off locations; driver-licence, age, and vehicle details; insurance; menu, pricing, tax, and fee information; and business, ownership, and tax information. You must promptly correct any material change. Inaccurate information is the leading cause of failed pickups, refused rentals, and refused service, and the consequences of it are yours, not ours.

2.3 Account security. You are responsible for all activity under your account and for the confidentiality of your credentials. Notify us promptly at cs@customsbreeze.com if you suspect unauthorized access. You may not sell, rent, transfer, or share an account, except that a business may designate authorized representatives and remains responsible for their acts and omissions.

2.4 One business, one account. A Provider business may maintain one active listing account per legal entity per category unless we expressly agree otherwise in writing. Creating duplicate or shadow accounts to obtain additional placement, additional leads, additional trial benefits, or to evade suspension is a material breach.

2.5 Verification requests. We may request identity, ownership, licence, insurance, tax, or other verification at onboarding or at any time afterwards, and may condition, suspend, or terminate access pending a satisfactory response. We are not obliged to make any such request, and our decision not to request or pursue verification is not a representation about the subject of it. See Section 4.

3. Customs Breeze is a marketplace — not the travel-service provider

3.1 What we do. The Platform helps travelers and other customers ("Customers") discover, research, request quotes from, communicate with, and connect with independent local businesses and professionals — including drivers and transportation providers, tour and activity operators, car-rental companies, restaurants, private chefs, caterers, and other suppliers (each a "Provider"). We also publish general travel, entry, and customs-declaration information and offer directory, listing, lead-routing, messaging, review, and account tools.

3.2 What we are not. Customs Breeze is not a transportation carrier, transportation network company, taxi or limousine operator, tour operator, travel agency, tour packager, seller of travel, rental-car company, restaurant, food-service establishment, caterer, employer of any Provider or Provider personnel, insurer, escrow agent, payment processor for Provider services, money transmitter, guarantor, surety, or adjudicator of disputes. We do not own, lease, operate, control, dispatch, route, schedule, staff, inspect, maintain, garage, fuel, license, or insure any vehicle, vessel, premises, kitchen, equipment, or tour, and we do not prepare, handle, or serve food.

3.3 Providers are independent. Providers are independent businesses that decide for themselves whether, when, where, to whom, at what price, and on what terms they offer services. They are not our employees, agents, servants, joint venturers, franchisees, partners, subcontractors, borrowed servants, or representatives, and they have no actual, apparent, or ostensible authority to bind us, make promises for us, accept money for us, or act for us. We exercise no control over the manner or means by which a Provider performs.

3.4 The service contract is between Customer and Provider. When a Customer accepts a Provider's quote, reservation, rental agreement, menu order, tour terms, or other offer, the resulting service contract is between that Customer and that Provider. The Provider — not Customs Breeze — is responsible for delivering the service, setting and collecting the price, issuing receipts, honoring its own policies, granting or refusing refunds, resolving service complaints, and performing safely and lawfully. Customs Breeze is not a party to that contract, is not a third-party beneficiary of it, and has no obligation or power to enforce it, modify it, or perform it.

3.5 No guarantee of anything. We do not guarantee, and make no representation, that any Provider will respond to a request, accept a request, remain available, honor a displayed or quoted price, appear at all, appear on time, monitor a flight or vessel arrival, provide a particular vehicle, seat, table, menu item, or amenity, accommodate any particular need, hold or maintain required licences, permits, or insurance, comply with law, perform competently or safely, or produce any particular outcome. We do not guarantee that any listing, price, photograph, menu, availability calendar, or policy shown on the Platform is current, complete, or accurate — that content is supplied by Providers under Section 19.

3.6 Ranking, placement, and routing. Search order, featured and priority placement, badges, directory position, and quote and lead routing may reflect relevance, availability, geography, responsiveness, completeness of a listing, customer feedback, commercial arrangements, paid placement, subscription tier, founding-partner or priority-partnership status, and other factors we select. Placement is not an endorsement, a ranking of quality or safety, and not a representation that a higher-placed Provider is better, safer, cheaper, or more thoroughly checked than a lower-placed one. Where required by law, we identify sponsored or paid placement.

3.7 Content about destinations, customs, and entry. Country guides, customs-declaration explainers, allowance tables, port and airport guidance, driving guides, and similar Platform content are general information, are not tailored to your circumstances, may be incomplete or out of date, and are not legal, immigration, customs, tax, medical, or governmental advice. Entry, customs, health, and driving rules change without notice and only the relevant authority can make an authoritative determination. Confirm requirements with the official authority for your destination and your nationality before you travel. See Section 35.3.

4. What "Verified," "Vetted," "Screened," and similar words mean

4.1 Defined meaning. Where the Platform describes a Provider or listing as "verified," "vetted," "screened," "approved," "trusted," "partner," or with a similar word or badge, that description means only that, at the time indicated, the Provider submitted the onboarding information and documents that our then-current application flow required — which may include a driver-licence number, uploaded documents, business and contact details, service area, vehicle or menu details, and a payment — and that we did not identify a disqualifying issue on the face of what was submitted. It means nothing more than that.

4.2 What it expressly does not mean. Unless a specific page expressly states otherwise in writing and describes the check performed, a "verified," "vetted," or similar description is not a representation or warranty that we have: run a criminal, civil, driving-record, sex-offender, watchlist, or credit background check on any person; confirmed with any issuing authority that a licence, permit, registration, or certification is genuine, current, or unrestricted; obtained, read, or confirmed the existence, scope, limits, exclusions, or currency of any insurance policy; physically inspected, road-tested, or mechanically examined any vehicle; inspected any premises, kitchen, or food-handling operation, or reviewed any health-department record or food-safety score; confirmed tax registration or good standing; monitored any of the foregoing on an ongoing basis; or formed any opinion about a Provider's competence, character, solvency, safety record, or fitness.

4.3 Point-in-time only. Any check we do describe is performed at a point in time on information supplied by the Provider. Circumstances change: licences lapse, insurance is cancelled, vehicles fall out of repair, personnel change, and businesses are sold. We do not continuously monitor Providers and do not undertake to detect or notify you of any change.

4.4 No duty assumed. Nothing we do or say about verification creates a duty to screen, investigate, monitor, inspect, supervise, or vouch for any Provider, and no such duty may be inferred from our having performed some check, from a badge, from placement, from our right to suspend a listing under Section 11, or from our declining to act on a report. If we do perform a check beyond what we describe, doing so is voluntary, confers no rights on you, and does not create a duty to perform it again, to perform it for another Provider, or to perform it well.

4.5 Your own diligence. Because of Sections 4.1 through 4.4, you must perform your own diligence appropriate to what you are buying, as described in Section 14.

4.6 The statement we publish. The following is the accurate description of what Customs Breeze does, and it governs over any shorter or looser wording used elsewhere on the Platform: *"Providers may be required to submit documentation such as a driver's licence and applicable vehicle, registration, insurance, permit, or business documents. Customs Breeze may review submitted documents for completeness but does not independently conduct criminal background checks, inspect vehicles, authenticate every document, or guarantee a Provider's continuing legal compliance unless Customs Breeze expressly states otherwise. Providers remain responsible for maintaining all licences, insurance, registrations, permits, inspections, and other legal requirements."*

5. How money works on the Platform

5.1 Current payment model — read this. Under the Platform's current model, Customer payments for Provider services and business payments for Platform products are entirely separate:

(a) Customer pays Provider — directly, off-Platform. Payment for any transportation, tour, rental, dining, catering, or other local service is made by the Customer directly to the Provider, on the Provider's own terms and by the Provider's own methods. For a car rental, the Customer submits a reservation request through the Platform and pays the Rental Provider directly at vehicle pickup, including any rental charge, security deposit, insurance charge, tax, optional extra, or other amount the Rental Provider requires. Customs Breeze does not currently sell, resell, collect, hold, escrow, remit, refund, reverse, adjust, or process Customer payments for Provider services.

(b) Business pays Customs Breeze — for Platform products. A Provider may pay Customs Breeze for listings, activation and onboarding, founding-partner or priority-partnership participation, subscription plans, additional tour or content slots, upgrades, and promotions. This is a payment for a Platform product, not for any travel service, and it is governed by Part 5.

5.2 What follows from 5. 1(a). Because Customs Breeze does not receive, hold, or control Customer payments for Provider services, Customs Breeze:

• (a) cannot issue, authorize, compel, or withhold a refund of any amount paid to a Provider, and has no obligation or ability to do so;
• (b) is not responsible for a Provider's prices, price changes, deposits, security holds, pre-authorizations, surcharges, mandatory fees, taxes, gratuities, currency conversion, exchange-rate movement, bank or card fees, receipts, invoices, or accounting;
• (c) is not responsible for a Provider's damage claims, cleaning charges, fuel or mileage charges, late-return charges, toll or traffic-fine pass-throughs, no-show charges, or any other post-service charge;
• (d) is not a party to, and has no liability under, any chargeback, dispute, or claim between a Customer and a Provider or their respective banks or card networks; and
• (e) is not a payment processor, escrow agent, payment facilitator, money transmitter, or fiduciary with respect to any such amount.

5.3 No universal cancellation or refund right for Provider services. Cancellation, rescheduling, no-show, deposit, refund, fuel, mileage, late-return, cleaning, damage, corkage, minimum-spend, weather, and force-majeure policies for a Provider service are set by that Provider and displayed or agreed with that Provider. Customs Breeze does not create, guarantee, underwrite, or backstop any cancellation or refund right for a Provider service, and any general cancellation guidance published on the Platform is informational only. Mandatory consumer rights that cannot lawfully be waived remain available to you against the party that owes them.

5.4 Prices shown on the Platform are estimates. Rates, quotes, totals, deposits, fees, and taxes displayed on the Platform are supplied by Providers or calculated from Provider-supplied inputs, are estimates for comparison only, and are subject to confirmation by the Provider. Amounts a quote marks as requiring confirmation with the Provider are, by definition, not fixed. Displayed amounts may be in U.S. dollars while the Provider charges in local currency; the amount you are actually charged, and the exchange rate and fees applied, are set by the Provider and its bank, not by us.

5.5 Requests are not bookings and quotes are not contracts. See Section 12.

5.6 Possible future Customer Platform fees. Customs Breeze does not currently charge Customers to submit ordinary requests through the Platform. We may in the future charge a Customer a separately identified Platform, access, concierge, convenience, premium-feature, or similar fee payable to Customs Breeze. Any such fee will be displayed clearly and conspicuously before you submit the applicable request or payment, will require your affirmative acceptance, and will never be applied retroactively to a request you have already submitted. The disclosure will state the amount, purpose, billing frequency, cancellation and refund terms, and whether the charge recurs. A fee paid to Customs Breeze for a Platform feature is separate from the price of the Provider's service, does not make Customs Breeze the Provider of that service, and does not guarantee that a Provider will accept a request or perform a service.

5.7 Future collection of Provider-service payments requires new terms. If Customs Breeze later proposes to collect or process a Customer's payment for a Provider service, to hold a deposit, or to distribute funds to a Provider, that feature will not be governed merely by reserved language in these Terms. Before launch, Customs Breeze will update these Terms, the Provider terms, the cancellation and refund rules, and the checkout flow; identify the merchant or payment recipient and each party's payment role; state the tax, dispute, chargeback, and payout rules; obtain any required consent; and complete the legal and regulatory review appropriate to that payment model. Unless and until those steps are completed for a specific checkout, Section 5.1(a) controls.

6. Communications, messaging, and lead sharing

6.1 Service communications. You authorize us to send account, verification, request, quote, booking, reservation, review-invitation, security, billing, legal, and operational communications by email, telephone, SMS, WhatsApp, push, or another method you request or provide, subject to applicable consent rules. Message and data rates may apply. These are transactional communications and are not subject to marketing opt-out.

6.2 Marketplace introductions. To act on a request, we may share relevant contact, itinerary, passenger, party, timing, preference, accessibility, dietary, business, and service details with one or more Providers, and may share a Provider's details with a Customer. A single request may be routed to more than one Provider. The Privacy Policy describes our processing practices; Section 21 governs what a Provider may do with what it receives.

6.3 Platform messaging. Where the Platform provides messaging between Customers and Providers, you agree that: messages are transmitted through and stored on our systems; we may apply automated and manual rate-limiting, filtering, spam and fraud controls, and content scanning; we may access, retain, and disclose message content as described in Section 10.3; and we may retain messages after a conversation ends for legal, safety, dispute, and record-keeping purposes. We do not undertake to monitor, review, moderate, screen, or act on messages, and any monitoring we do perform is discretionary and creates no duty to perform it again or to detect anything. Do not send payment credentials, government identification, or sensitive personal information through Platform messaging.

6.4 Off-Platform contact. Once introduced, Customers and Providers commonly continue by phone, email, or messaging app, and any service is arranged and performed off-Platform. We have no visibility into, control over, or responsibility for off-Platform communications, agreements, payments, or conduct, and Sections 3, 5, 16, 35, and 36 apply to them in full.

6.5 Marketing. Marketing communications are sent only with any consent required by law and include the applicable opt-out method. Opting out of marketing does not stop transactional, service, security, billing, or legal communications.

6.6 Recording. Either party may record a support call only where permitted by applicable law and after any required notice or consent. Do not assume any Provider communication is recorded or retained by us.

7. Reviews, ratings, and marketplace integrity

7.1 Honest reviews. A review must reflect a genuine, first-hand experience of the service reviewed. Reviews may not be fabricated, purchased, exchanged, incentivized without disclosure, coerced, written by someone without the experience, written by an undisclosed insider or competitor, or conditioned on being positive. Any material connection between the reviewer and the business must be disclosed clearly and prominently.

7.2 Review invitations. We may invite a Customer to review a completed service. An invitation is not a promise of publication, and we may decline to publish, or later remove, any submission under Section 7.3.

7.3 Moderation, without obligation. We may — but are never obliged to — investigate, request substantiation for, label, decline, delay, hide, edit for length or formatting, remove, restore, or preserve any review, response, photograph, listing, or other submission that we reasonably believe is fraudulent, unlawful, off-topic, abusive, threatening, discriminatory, privacy-invasive, defamatory, deceptive, duplicative, or contrary to these Terms. We do not verify reviews and do not represent that any review is accurate or that any reviewer is who they claim to be. To the extent provided by applicable law, including 47 U.S.C. § 230 where applicable, Customs Breeze will not be treated as the publisher or speaker of information supplied by another user and is not liable for that third-party information.

7.4 No retaliation, and no gag clauses. A Provider may respond to a review professionally and factually, and may not threaten, harass, intimidate, discriminate against, penalize, surcharge, or refuse service to any person for an honest review. A Provider may not use, offer, or enforce any contract term that penalizes or restricts a consumer's lawful review, or that purports to assign a consumer's review copyright to the Provider. Terms of that kind are void under the federal Consumer Review Fairness Act and comparable state law, and using one is a material breach of these Terms.

7.5 Rating displays. Aggregate ratings, counts, and badges are computed from submitted reviews and may lag, be recomputed, exclude submissions removed under Section 7.3, or be suspended entirely. They are not an assessment by Customs Breeze of a Provider's quality, safety, or fitness.

8. User content and intellectual property

8.1 Platform ownership. The Platform and its software, design, layout, selection and arrangement, compilations, databases, branding, logos, original editorial content, country guides, and other Customs Breeze materials are owned by or licensed to Customs Breeze and protected by intellectual-property law. Except as expressly permitted, you may not copy, scrape, crawl at scale, index for a competing directory, mirror, republish, frame, reverse engineer, decompile, sell, license, or create derivative works from them. No licence is granted to use the Platform's content to train, fine-tune, or ground any machine-learning or generative model without our prior written consent.

8.2 Licence to use the Platform. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for its intended purpose. All other rights are reserved.

8.3 Your content. You retain ownership of content you submit — listings, descriptions, menus, photographs, logos, videos, reviews, responses, and messages. You grant Customs Breeze a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable licence to host, store, cache, reproduce, format, resize, crop, adapt, translate, excerpt, distribute, publicly display, and use that content to operate, improve, secure, syndicate, market, and promote the Platform and the relevant listing or service, including in search results, structured data, social posts, email, and advertising. This licence survives removal of the content to the extent the content is already embedded in distributed marketing materials, cached or indexed by third parties, or required for legal, dispute, or record-keeping purposes, subject to applicable privacy law.

8.4 Content promises. You represent and warrant that you own or have all rights necessary to submit your content and to grant the licence in Section 8.3; that the content is accurate and not misleading; that photographs depict the actual vehicle, premises, dish, or service offered and are not stock or borrowed images presented as your own; that you have obtained any release required from any identifiable person shown; and that our permitted use will not infringe or violate any intellectual-property, privacy, publicity, confidentiality, or other right.

8.5 Feedback. If you send us suggestions or feedback about the Platform, we may use them without restriction, attribution, or compensation.

8.6 Infringement notices. Send intellectual-property complaints to cs@customsbreeze.com identifying: the protected work; the allegedly infringing material and its exact location on the Platform; your contact information; a statement of your good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that your notice is accurate and that you are the rights holder or authorized to act for them; and your signature. We may request further legally required information, may remove or disable material, and may terminate repeat infringers.

9. Prohibited conduct

9.1 General. You may not use the Platform to: violate any law or third-party right; facilitate fraud, exploitation, trafficking, harassment, stalking, discrimination, violence, unsafe activity, weapons offenses, or controlled-substance offenses; transmit malware; probe, scan, or bypass security or access controls; scrape, crawl, or harvest at scale without our written permission; use bots or automated means except a well-behaved search-engine crawler; interfere with, overload, or degrade the service; create false, duplicate, or automated accounts; impersonate any person or business or misrepresent affiliation; manipulate search rankings, badges, or reviews; misuse personal information; or send spam or unsolicited commercial messages.

9.2 Marketplace abuse. You may not: submit sham, speculative, or bulk requests; harvest leads or contact details for use off-Platform or for resale; use quote or lead information for any purpose other than responding to the specific request; copy another Provider's listing, photographs, menu, or descriptions; conceal unavoidable fees, taxes, or surcharges; advertise a price you will not honor; misrepresent availability; solicit a Customer for an unrelated service or a different business; or use the Platform in a way designed to cause loss, chargebacks, reputational harm, or regulatory exposure to another user or to Customs Breeze.

9.3 Safety-critical prohibitions. You may not offer or perform, or request, a service that requires a licence, permit, or certification you do not hold; carry passengers in a vehicle that is not lawfully registered, insured, and roadworthy for that use; operate any vehicle or vessel while impaired; exceed lawful occupancy or carry passengers without required restraints; serve food from an unpermitted kitchen; or knowingly conceal an allergen, a mechanical defect, an insurance lapse, or a safety incident.

9.4 Enforcement. We may investigate suspected violations and may preserve, access, use, and disclose account, request, listing, message, device, and transaction information where we reasonably believe it necessary to investigate a violation, protect the safety of any person, protect our rights, property, or users, prevent or address fraud or security issues, respond to legal process or a government request, or comply with law. Our right to do so is discretionary and creates no duty to investigate, to act, or to warn.

10. Suspension, termination, and Platform changes

10.1 Our rights; free and paid Providers. These rights apply to every account and Provider, whether listed free of charge, under a one-time or lifetime offer, or under a paid or recurring plan. We may investigate, restrict, suspend, downgrade, delist, hide, deprioritize, remove, or terminate any access, listing, feature, badge, routing, or account, in whole or in part, where we reasonably determine in good faith that continued participation may harm Customers, public safety, marketplace trust, the integrity of the Platform, or the legitimate business interests or reputation of Customs Breeze. Grounds may include: breach of these Terms; non-payment, failed payment, or an abusive or bad-faith chargeback; fraud, misrepresentation, manipulation, or materially inaccurate information; unsafe or unlawful conduct; abusive, threatening, discriminatory, or harassing conduct; misuse of Customer data; repeated complaints, unexplained service failures, excessive cancellations, failure to honor confirmed arrangements, bait-and-switch conduct, or undisclosed charges; loss of required licences, permits, insurance, or qualifications; misleading use of our name or marks; false statements that a Provider works for or is controlled or guaranteed by Customs Breeze; review manipulation or retaliation; prolonged inactivity or unresponsiveness; a sale, closure, or material change of control; or any material legal, regulatory, financial, security, safety, quality, or reputational risk. Where the circumstances reasonably allow it, we may give notice and an opportunity to cure, but we are not required to do so and will not do so for urgent or serious matters. Section 10.2 narrows these grounds for a paid Provider after activation. Section 30.5 states what refund, if any, follows a removal.

10.2 Paid Providers after activation — narrowed grounds for removal. This Section limits Section 10.1 for a Provider that has paid an enrollment, listing, activation, subscription, or maintenance fee and whose listing has been activated. Once such a Provider is activated, Customs Breeze will not remove, delist, or terminate that Provider except on one or more of the following grounds:

• (a) Conduct that undermines the reputation or integrity of Customs Breeze or the marketplace, including misrepresentation of the Provider's services, false statements about Customs Breeze or an affiliation with it, review manipulation or retaliation, abusive, threatening, discriminatory, or harassing conduct toward Customers or our staff, or bait-and-switch or undisclosed-charge practices;
• (b) Continuous or repeated poor service, including a sustained pattern of Customer complaints, unexplained service failures, excessive cancellations, non-appearance, or failure to honor confirmed arrangements, where the pattern persists after we have raised it with the Provider;
• (c) Fraud, illegality, or a safety risk, including fraud against Customers or Customs Breeze, unlawful conduct, or conduct creating a risk of harm to any person;
• (d) Loss of eligibility, including lapse, suspension, or revocation of a licence, permit, registration, or insurance required for the Provider's services; or
• (e) Non-payment of a fee that is due, after the notice and any cure period these Terms provide.

For grounds (a) and (b), we will notify the Provider and give a reasonable opportunity to cure of not less than 30 days before removal, unless the conduct is severe enough that immediate action is necessary to protect a person, a Customer, or the marketplace. For grounds (c), (d), and (e), we may act immediately, subject to any cure period these Terms expressly provide. We may suspend a listing temporarily while we investigate any of the above. Section 30.5 states the refund consequence.

10.3 Your termination. You may stop using the Platform at any time and may request account closure at cs@customsbreeze.com, subject to: amounts already due; the finality of payments under Part 5; the cancellation mechanics for recurring plans in Section 32; commitments you have already made to Customers or Providers; pending disputes; and our record-retention obligations.

10.4 Effect of termination. On termination, your licence under Section 8.2 ends and we may remove or de-index your listings and content. Refunds on termination are governed exclusively by Section 30.5, which distinguishes removal for cause from removal without cause. Termination does not release you from obligations to a Customer or Provider you have already contracted with and does not affect accrued rights.

10.5 Platform evolution. We may add, modify, suspend, discontinue, or remove any feature, destination, country, category, program, tier, badge, integration, routing rule, URL, or the Platform itself, at any time. We do not guarantee the permanent or continuous availability of the Platform, of any listing, of any benefit, of any URL, of any level of traffic or search visibility, or of any business model. See Section 31 on what "lifetime" means.

10.6 Survival. Sections and obligations that by their nature should survive will survive termination, including: accrued payment obligations; Part 5 (fees and finality); Sections 8 (intellectual property, including the licence in 8.3 to the stated extent), 16 (assumption of risk and release), 35 (disclaimers), 36 (limitation of liability), 37 (indemnification), 39 (arbitration and class waiver), 40 (governing law and venue), and 42 (general).

11. Third-party services and links

11.1 Third parties. The Platform links to and integrates with third parties, including payment processors, mapping and geocoding services, messaging and email providers, analytics and error-monitoring services, content management and hosting providers, social networks, and government sites. Their own terms and privacy practices govern their services. We do not control them, do not endorse all of their content, and are not responsible for their availability, accuracy, security, pricing, or conduct.

11.2 Government and authority information. Links and summaries relating to customs, immigration, health, agriculture, transport, licensing, or tourism authorities are provided for convenience. Rules change without notice and only the relevant authority can make an authoritative determination for your nationality, itinerary, and circumstances.

11.3 Provider websites and booking engines. A Provider's own website, booking engine, rental agreement, or terms are the Provider's, not ours, even where reached from the Platform.