Terms of Service

By accessing and using the Customs Breeze platform, you accept and agree to be bound by these Terms of Service.

If you do not agree to abide by these terms, you are not authorized to use or access our tropical travel services.

These terms apply to all users of the platform, including tourists, drivers, and visitors across Caribbean and Central American destinations.

We reserve the right to change these terms at any time, and your continued use constitutes acceptance of any changes.

Customs Breeze is a platform that connects tourists with verified professional drivers across Caribbean islands and Central American countries.

We provide access to destination-specific travel documentation and customs forms for multiple countries to simplify international travel.

Our platform facilitates connections but we are not a transportation company or travel agency operating in multiple jurisdictions.

All transportation services are provided by independent driver contractors licensed in their respective countries.

We do not guarantee availability of drivers or specific service outcomes due to varying local conditions and regulations.

You must be at least 18 years old (or the age of majority in your destination country) to create an account and use our services.

You are responsible for maintaining the confidentiality of your account credentials across all regional platforms.

You agree to provide accurate, current, and complete information during registration, including travel preferences and destination requirements.

You are responsible for all activities that occur under your account across all Caribbean and Central American destinations.

We reserve the right to suspend or terminate accounts that violate these terms or local regulations in any of our service areas.

Drivers must possess valid licenses, insurance, and meet all regulatory requirements specific to their country and local tourism authorities.

All drivers undergo background checks and vehicle inspections according to local standards before platform approval in their respective regions.

Drivers are independent contractors and not employees of Customs Breeze, operating under local business regulations.

Drivers must maintain professional conduct, cultural sensitivity, and provide safe, reliable service appropriate to their destination's standards.

We reserve the right to remove drivers who fail to meet our standards or local regulatory requirements in any jurisdiction.

Users must treat all parties with respect, cultural sensitivity, and maintain appropriate conduct according to local customs and laws.

Harassment, discrimination, or illegal activities are strictly prohibited and may be reported to local authorities.

Users must not attempt to circumvent our platform for direct transactions, which may violate local tourism regulations.

False information, spam, or fraudulent activities will result in account termination and may be reported to relevant authorities.

Users must comply with all applicable laws and regulations of their destination countries and respect local cultural norms.

Payment processing is handled through secure third-party payment processors with multi-currency support for regional transactions.

Platform fees are clearly disclosed before completing any transaction and may vary by destination country due to local regulations.

Refunds are subject to our refund policy and must be requested within specified timeframes, which may vary by jurisdiction.

Users are responsible for any taxes, customs duties, or additional fees imposed by their home country or destination jurisdiction.

Pricing may vary based on demand, distance, local economic conditions, and currency exchange rates.

Cancellations made more than 24 hours in advance are generally eligible for full refunds, subject to local regulations.

Cancellations within 24 hours may incur cancellation fees as disclosed at booking, which may vary by destination country.

No-shows or last-minute cancellations may result in forfeiture of payment, particularly during peak tourism seasons.

Weather, natural disasters, or safety-related cancellations common to tropical destinations will be handled on a case-by-case basis.

Platform fees may be non-refundable in certain circumstances, subject to local consumer protection laws.

Customs Breeze operates across multiple jurisdictions with varying laws, regulations, and consumer protection standards.

Local laws of the destination country may take precedence over these terms where legally required.

Currency exchange rates are provided for reference only and actual charges may vary based on payment processor rates.

Some features or services may not be available in all destinations due to local regulatory requirements.

Users are responsible for ensuring they meet entry requirements and travel restrictions for their chosen destinations.

Customs Breeze acts as an intermediary platform and is not liable for driver actions, service quality, or local conditions in any destination.

We are not responsible for personal injury, property damage, illness, or other losses during transportation or travel activities.

Our total liability is limited to the amount paid for the specific service in question, subject to local law limitations.

We do not guarantee uninterrupted service due to varying internet infrastructure and local conditions across our service areas.

Users participate in transportation and tourism services at their own risk, acknowledging varying safety standards across destinations.

Travelers are responsible for obtaining appropriate travel insurance for international travel to tropical destinations.

Users should research health requirements, vaccination needs, and safety conditions for their chosen destinations.

Natural disasters, political instability, or other events beyond our control may affect service availability.

Local emergency services and response capabilities may vary significantly between destinations.

Users should familiarize themselves with local laws, customs, and cultural practices before traveling.

All platform content, trademarks, and intellectual property belong to Customs Breeze and are protected under international copyright law.

Users may not reproduce, distribute, or create derivative works without permission across any jurisdiction.

User-generated content remains the property of the user but grants us usage rights for promotional and operational purposes.

We respect intellectual property rights and respond to valid infringement claims according to applicable international treaties.

Unauthorized use of our intellectual property may result in legal action under appropriate international and local laws.

Your privacy is important to us and is governed by our Privacy Policy, which addresses multi-jurisdictional data protection requirements.

We collect and use personal information as described in our Privacy Policy, complying with GDPR and local data protection laws.

You consent to international data processing necessary for providing our multi-destination services.

We implement security measures appropriate for international operations to protect your personal information.

You have rights regarding your personal data as outlined in our Privacy Policy and applicable local data protection laws.

We encourage users to first contact our regional support teams to resolve any disputes through our customer service channels.

Unresolved disputes may be subject to mediation or arbitration under the laws of the jurisdiction where the service was provided.

Some destinations may require local dispute resolution procedures, which will take precedence over international arbitration.

Class action limitations and jury trial waivers may not be enforceable in all jurisdictions and will be applied where legally permitted.

The governing law will be determined based on the primary jurisdiction of service delivery and applicable international treaties.

Either party may terminate their account at any time with or without cause, subject to any outstanding obligations.

We may immediately suspend or terminate accounts for violations of these terms or local regulations in any of our service areas.

Upon termination, your right to use the platform ceases immediately, though some regional data retention requirements may apply.

Certain provisions of these terms will survive termination of your account as required by law or necessary for business operations.

We reserve the right to retain certain information as required by local laws in the jurisdictions where we operate.